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Refund Policy

Last Updated 08/28/2025

At My Listening Line Inc., we are committed to providing a compassionate and high-quality listening service. We want you to be completely satisfied with your experience. This Refund Policy outlines the circumstances under which we will issue a refund. By purchasing a session or subscription from us, you acknowledge that you have read, understood, and agree to this policy.

General Policy

Due to the immediate and intangible nature of our service (the provision of time and empathetic listening), all sales are typically final. Once a session has been conducted, it has been rendered and cannot be "returned."

Eligibility For Refunds 

Refunds will be considered only under the following specific circumstances:

  • Technical Failure on Our End: If you are unable to connect with a listener due to a technical fault with our phone system, website, or scheduling platform, and the issue cannot be resolved in a timely manner, you will be eligible for a full refund or rescheduling.

  • Listener No-Show: If you call at your scheduled time and a listener does not join the call within a reasonable window (e.g., 15 minutes), you will be eligible for a full refund or rescheduling.

  • Service Not as Described: If you can clearly demonstrate that the service you received was fundamentally different from what was advertised (e.g., the listener was abusive, violated confidentiality, or provided professional advice against our policy)

Circumstances Not Eligible for a Refund

You are not eligible for a refund in the following situations:

  • Dissatisfaction with Content: Refunds will not be issued based on the content of the conversation, the listener's style, or because the conversation did not provide the specific outcome you had hoped for.

  • User-No Show: If you miss a scheduled session without prior notice.

  • Technical Issues on Your End: Problems with your own phone, internet connection, or device.

  • Change of Mind: If you simply change your mind before or after a session.

  • Request for Specific Advice: Our listeners are prohibited from giving advice. A request for, and subsequent lack of, advice is not grounds for a refund as it is a core tenet of our service

How to Request a Refund

To request a refund for an eligible reason, you must:

  1. Contact us within 48 hours of the scheduled session time.

  2. Submit your request via email to info@mylisteningline.com with the subject line "REFUND REQUEST."

  3. Provide your full name, the email address used to book, the date/time of the session, and a detailed explanation of the reason for your request, including any relevant evidence (e.g., screenshots of error messages). We will review your request and respond within 7- 10 business days.

Subscription Cancellation

If you have a recurring subscription:

  • You may cancel your subscription at any time.

  • Cancellation will stop all future recurring charges.

  • Cancellation does not entitle you to a refund for any previously charged subscription periods. You will retain access to the service until the end of your current billing cycle

Approved Refunds

If your refund is approved:

  • The refund will be processed to the original method of payment.

  • Please allow 10-20 business days for the refund to appear on your account, depending on your financial institution's processing times

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: info@mylisteningline.com

Hours: Mon-Fri, 9am-5pm ES

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