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Accessibility Statement

What web accessibility is

My Listening Line Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

 

Measures to Support Accessibility

 

My Listening Line Inc. takes the following measures to ensure accessibility:

  • Include accessibility as part of our mission statement.

  • Integrate accessibility into our procurement practices.

  • Appoint an accessibility officer and/or ombudsperson.

  • Provide continual accessibility training for our staff.

  • Assign clear accessibility targets and responsibilities.

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Conformance Status

 

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The My Listening Line Inc. website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

 

Compatibility with Browsers and Assistive Technology

 

The My Listening Line Inc. website is designed to be compatible with the following assistive technologies:

  • Recent versions of screen readers like JAWS, NVDA, and VoiceOver.

  • Navigation through a keyboard using browsers like Chrome, Firefox, and Safari.

  • The website is built to function on all major modern browsers and mobile devices.

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Technical Specifications

Accessibility of the My Listening Line Inc. website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML

  • WAI-ARIA

  • CSS

  • JavaScript ​

These technologies are relied upon for conformance with the accessibility standards used.

 

Limitations and Alternatives

Despite our best efforts to ensure accessibility of the My Listening Line Inc. website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

 

Known limitations:

  • User-Generated Content: Podcast audio content provided by third-party hosts may not have full transcripts or closed captions at all times. We are actively working with our partners to improve this.

  • Third-Party Content: Some content on our site, such as embedded videos from YouTube or Vimeo, may not be fully compliant as we do not have full control over their players.

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Assessment Approach

My Listening Line Inc. assessed the accessibility of our website by the following approaches:

  • Self-evaluation

  • External evaluation by an accessibility consultant

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Feedback

We welcome your feedback on the accessibility of the My Listening Line Inc. website and services. Please let us know if you encounter accessibility barriers:

We try to respond to feedback within 7 - 10 business days.

 

Accessibility of Our Service We are committed to providing an accessible service beyond our website:

  • For Callers: We are committed to accommodating callers with disabilities. If you require an accommodation to use our listening service (e.g., a TTY relay service, etc.), please contact us in advance of your session so we can make the necessary arrangements.

  • For Listeners: We provide reasonable accommodations for our listeners with disabilities throughout the application and training process. Formal Complaints We aim to respond to accessibility feedback within 7 -10 business days and to propose a solution within 15 business days. You are entitled to escalate a complaint to the national authority in your country should you be dissatisfied with our response

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